At woodbrick.in, we offer our customers to cancel the order anytime within 12 Hrs of placing the order. To cancel the order, just drop an email to us at email@example.com with your order ID and your order will be canceled. Your full refund will be initiated in case of online payment only and it will get back credited to your original payment source within 7 working days.
a. To be eligible for a return, refund, or replacement, the following conditions must be met:
• Unboxing video is a must for any claims. The package has to be shown from all angles before unboxing.
• The product was purchased directly from the woodbrick Ecommerce Store.
• The return request is made within 2 days from the date of delivery.
• Received the wrong item
• Received defective item. Please note that most of the books sold on the website are preloved. A video is shown alongside. Return will only be accepted if the received product doesn’t matchs the video.
• We have mentioned the condition of the book already like new, preloved, taped, torn etc. Return will not be approved for such claims.
• Requests for items that are not the same as sent will not be entertained.
• Damage caused by the customer while opening the parcel or damage to electronic items like sound books.
• We do not replace or refund for damage to packing boxes during courier transit.
• The item is in its original condition, with all tags, packaging, and accessories intact.6
• In case the product received is slightly damaged based on usability company will decide on the refund percentage. If the product is fully damaged or non-usable case we will issue a full refund with a proper unboxing video.
• Personalized or customized items cannot be returned unless there is a manufacturing defect or damage during transit.
a. Once we receive the returned item and verify its eligibility, we will process the refund.
b. Refunds will be issued to the original payment method used during the purchase.
c. Depending on your payment method and financial institution, it may take 7 to 10 working days for the refund to reflect in your account.
2. Return Process
a. If you wish to return an item, please follow these steps:
• Email us at firstname.lastname@example.org for your return request.
• Provide your order details, reason for the return, and supporting unboxing videos.
• Our customer support team will guide you through the return process and provide you with a return authorization.
b. Once the return is authorized, please carefully package the item and securely ship it back to us at the address provided by our customer support team. Mode of return is via india post.
c. Please note that return shipping costs are the responsibility of the customer unless the return is due to a wrong item sent.